Our Guarantee & Warranty - Latch and Post Gate Repair Houston

The Latch and Post Gate Repair Houston Guarantee

Every gate comes down to two parts: the latch that holds it and the post that carries it. That’s the job we focus on, and it’s the job we stand behind. When we repair a gate in Houston, we’re not finished until the gate opens smoothly, closes firmly, and stays where it’s supposed to stay. Our 365-Day Done Right Promise covers every repair and installation we perform. If it’s not done right, Latch & Post makes it right. No argument, no fine print, no phone tag. You call us and we come back. That’s the whole promise, and we’ve kept it since 2009.

Call (361) 256-5955

What’s Covered

Our guarantee isn’t buried in a brochure. It’s the same list we hand every homeowner before we start the job. Here’s what you get, every visit, in writing:

• Workmanship for a full year. If anything we installed or repaired fails because of the way we did the job, we fix it at no charge for 365 days.
• Parts we supply, handled correctly. We install brand-name components from LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule, and we stand behind our installation of them.
• Clean floors, guaranteed. We lay drop cloths on the floor and put on shoe covers before we step inside. Before the technician leaves, you get a photo of the cleanup. If the area isn’t clean, we haven’t finished the job.
• A written price before any work starts. No estimate ranges that drift. The number you approve is the number you pay, and you see it in writing before we pick up a tool.
• Respect for your home and family. We ask before we move or touch anything, we work quiet when kids are asleep, and we choose pet-safe lubricants where there’s a choice.
• A live person on the phone, always. Nights, weekends, holidays. You’ll talk to a person who can help, not a voicemail that hopes you’ll call back Monday.

Our Satisfaction Promise

If something about our repair or installation isn’t right, here’s exactly what happens. You call the same number you called the first time: (361) 256-5955. A live person answers. You tell us what’s wrong. We schedule a return visit and we fix it. The 365-Day Done Right Promise means we don’t ask whose fault it is. We don’t charge you to come back and look. We just make the gate work the way it should have worked the first time.

Sometimes the issue is obvious, like a gate that sags two weeks after we adjusted the hinges. Sometimes it’s subtle, like a keypad that works intermittently in humid weather. Either way, the process is the same. You call, we show up, we make it right. Cody Beckman, the owner, keeps a simple rule on this: a warranty only matters if it’s easy to use. That’s why there’s no claim form, no deductible, and no waiting period. If it’s within a year and we touched it, it’s on us.

And if you’re not satisfied with anything about how the work went, even if the gate itself works fine, tell us. We’d rather hear it from you than wonder. A technician who left a mess, a repair that took longer than we estimated, a question we didn’t answer clearly. Call us and we’ll make that right too. The cleanup photo is our proof that we treat your home like our own, but if you think we missed something, we want to know.

Licensed & Insured Backing

A guarantee is only as good as the company behind it. Latch and Post Gate Repair Houston is a licensed and insured Houston gate repair business, and that matters more than any piece of paper with a signature on it. It means our technicians are trained and held to a standard. It means if something goes wrong on the job, you’re protected, not left holding a repair bill for damage you didn’t cause. It means the city and the state recognize that we’re qualified to work on gate operators, high-tension springs, and the electrical components that move a 300-pound gate safely.

Every technician on our Houston crew is background-checked and uniformed. They’re factory-trained on the brands families actually own around here: LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule. That’s not a marketing line. It means the person at your gate has seen the inside of the opener you have, not just a training manual photo of one. The right fix happens on the first visit because the technician recognizes the equipment before the truck is even parked.

Written by Cody Beckman, Owner at Latch and Post Gate Repair Houston, serving Houston since 2009.